PetSmart

The groomers were very adamant about shaving my boy after I rescued him(he is only 6 months). I only booked a bath, brush and hygiene appt. This was extremely tough on me whereas I felt like it was such a big change for him so soon. He is a doodle; his curls and coat are part of him and all he knew. I wanted the chance to correct the coat myself by maintenance at home before fully shaving. I had JUST gotten him two days before. The tech was not the most personable or understanding of my hesitation and only offered to either cancel the entire appointment or shave him due to their higher knowledge. I felt pretty backed into a corner. HOWEVER, today I am very thankful for the tough decision they forced me to make. They eventually educated us on why this was necessary. While they were not very consoling, Ollie is the happiest I have seen him. His coat is thriving and this reset was necessary. I am thankful for them. I do wish they could be more empathetic to a new dog mom. I am learning as well. Will likely return and big thanks to them for doing a great styling job with the shave.

This place has everything but the vet clinic most have come to have inside. It does, however, have groomers, so that's super helpful, and it's reasonably priced. I get specialty dog food for my pup, which they ALWAYS seem to have, and everything is fully stocked and all items are organized and present which i find amazing considering i might come to this location 3 or 5 times a month. The employees are knowledgeable and friendly, and the store itself is in good shape and is very clean.

I want to note that my dog has been to PetSmart several times for grooming needs, but I think this was our first time at this particular store. Maybe take your pet to a different store, because I've had great experiences at other PetSmart locations. I paid over $50 for a specialty grooming service for my dog, including a bandana, special shampoo, paw fur trimming, nail grinding, etc. I made an appointment, and when I arrived I was told it would be a wait and they wouldn't be done for about two hours. A little annoying since I made an appointment, and my dog would have to wait in a strange environment, but whatever. When she came out of the store two hours later, my dog clearly had not gotten the premium services I paid for. No bandana, her nails & paw fur were the same length and clearly hadn't been touched, and instead of smelling clean like she usually would after a bath, she just smelled like wet dog. So clearly they had rushed the process. I would have been happy if they had told me they needed to reschedule because they were too busy. But they went ahead and took my money and did a poor job. I contacted PetSmart several times and was told that I had been contacted by the store manager. That was a blatant lie because I checked and had no emails or calls. After asking about this multiple times, I finally got a call and email. I called back to the store, only to be told that the manager wasn't in and that they would leave a message to call back. Never received a call back.

Don't believe the hours posted on the website or app regarding the grooming salon at this location. Everywhere claims the grooming salon is open until 9pm, when in fact their hours are completely arbitrary. I called just after 7pm, thinking they were open for another 2 hours, to check if they were available to take my pups for a walk-in nail grind, only to find out that they were already closed. Apparently, they all leave at the conclusion of the last appointment of the day. For a service that claims to accept walk-ins, it's pretty trash business practice to have no way for your customers to know when you are actually open. It's also terrible to have hours posted that you don't abide by.

When you get great service you should recognize it - I have been to this PetSmart on numerous occasions and was not overly impressed - but recently we added two Big puppies to our family and I needed help. I met Laura a month ago when I brought them in for nail grinding - she was very nice and professional and knowledgeable, she gave me tips on brushing to avoid matting. . This month I needed help to get them bathed and cleaned up. I was fortunate enough to get Laura again with my appointment. She is an amazing groomer. Both boys looked fantastic and happy - highly recommend her :)